• Courseware Series

• Course Overview

• Key Features

• At-a-Glance
  

• Curriculum Outlines

• Testimonials

• Related Articles
  

Course One: Customer Service Skills for the Health Care Industry

Focuses on basic communication skills for the Health Care industry. Emphasizes the importance of relationships in the health care environment. Contains the following course lessons:

Introduction to the healthcare industry Communication skills overview Communication skills application Attitude, personal appearance, and work ethic Working with dissatisfied patients and clients Problem solving and critical thinking Cultural awareness

Course Two: Medical Administrative Assistant

Focuses on the "hard" and "soft" skills needed to prepare for a career as a Medical Administrative Assistant. Emphasizes the importance of good customer service and communication skills, as well as the more technical office skills required for success in this health care field. Successful completion of the course will prepare students to pass the certification exam for Medical Administrative Assistant.

Contains the following course lessons: Introduction to the Medical Office Customer Service and Communication Skills Attitude, Work Ethic and Cultural Awareness Reception and Phone Procedures Scheduling Office Operations Records Management Written Correspondence and Professional Reports Supplies, Equipment and Office Maintenance, Insurance, Billing and Banking

Course Three: Medical Billing and Coding Specialist

Under Development

 

Course Four: Personal & Elder Care Provider

Under Development