COURSEWARE SERIES

  • All courses may be used singly or in combination.

Retail Skills

Taken together, these two courses prepare students to take the National Certification examination in Professional Customer Service offered through the National Retail Federation (NRF).

  • Customer Service & Communication Skills: an Overview
  • Customer Service Skills for the Retail Industry

Healthcare Skills

Each course prepares students to receive certification by the National Healthcareer Association (NHA)

  • Customer Service Skills for the Healthcare Industry
  • Medical Administrative Assistant
  • Medical Billing & Coding Specialist
  • Personal & Elder Care Provider

Job Seeking & Employability Skills

Learn how to interview successfully and prepare that winning resume! Course includes self-assessment inventories and checklists as well as sample resumes, cover letters and follow-up letters.

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