JVS Learning Solutions™ is an engaging and highly interactive CD-ROM/Internet based multi-media educational experience. At the heart of this courseware series is the Interactive Notebook. With the help of an intuitive interface, learners can view the course syllabus, their text notes, assignments, grades, and messages from other course participants. In addition, students may gather information they may wish to refer to later from any portion of the course and capture it into their notebooks. Learning occurs through a number of components built into the CD. First, the Lecture Room contains a videotaped lecturer presenting the course content. Scenarios and role plays illustrate concepts and stimulate thought, and individuals asking questions simulate a classroom environment. The Textbook contains written text, interactive elements and animations to emphasize the content presented in the lecture and to add supplemental information. The Bulletin Board and Chat Room add necessary learner interaction elements where the user can pose and answer questions, conduct research, and chat with other participants and the instructor in real-time about various course related topics. A customized log-in feature captures information about the specific course modules studied and the amounts of time spent in each section, allowing instructors to easily monitor a learner’s progress through a course. Instructors can add helpful comments and grade completed Assignments and Assessments, which occur throughout the course to help measure student progress, and which the learner can view at his or her next study session. The instructor is available online to respond to questions, problems, or computer issues and may lead or participate in chat room discussions. The instructor may, if scheduling permits, also schedule in-person sessions for a blended learning experience. (Read about our Customer Service Skills Training Program "Learning How to Smile Online," developed in cooperation with the National Retail Federation and the National Institute for Literacy.)